In an article published in the Guardian yesterday, author Kathleen Hale recounts how her first book got some negative reviews by reviewers on a book review website. One reviewer in particular upset her and Kathleen ends up figuring out the reviewer is using a false identity, finds out who the reviewer really is and confronts her. The piece doesn't read to me like some sort of valedictory "I outed a fraud" type piece (though there are some passages in there which are questionable in that direction) and equally there are several passages where Kathleen expresses deep embarrassment and regret for the course of action she took. This episode, and that article in particular has caused substantial reaction: currently 600 comments on the Guardian article plus several other blog posts. There's no shortage of opinion to be found on Twitter either, as you'd expect.
The course of action that Kathleen took seems to be fairly undisputed as far as I can find. There is some dispute from some of the other blog posts as to exactly what was tweeted and said by whom, and there is dispute over Kathleen's claim that there are factual inaccuracies made in a review of her book. It is not disputed that the reviewer was using a false identity and that the reviewer had at least public Twitter, Facebook, and Instagram accounts under the false identity. The false identity was also a real name (Blythe Harris), by which I mean a name which if you introduced yourself by that name, no one would think you're using a false identity. This is distinct from claiming to be Peter Rabbit, or Buzz Lightyear.
Many people have equated Kathleen's actions with stalking. My dictionary defines the verb to stalk as:
The second item there certainly fits. The British legal approach, whilst it gives no strict definition gives examples and guidance:
....following a person, watching or spying on them or forcing contact with the victim through any means, including social media.
The effect of such behaviour is to curtail a victim's freedom, leaving them feeling that they constantly have to be careful. In many cases, the conduct might appear innocent (if it were to be taken in isolation), but when carried out repeatedly so as to amount to a course of conduct, it may then cause significant alarm, harassment or distress to the victim.
I'm glad it includes "social media" there. Some comments have suggested that stalking "in real life" is worse than online. This seems bizarre to me: as if through a computer you are not interacting with other human beings but merely with shiny pixels who have no emotional capacity. "In real life" is everything we know. Whilst we're alive we have no personal experience of anything other than "in real life".
So I'm fairly sold on the whole argument that Kathleen's behaviour towards this reviewer can be considered stalking and as such is reprehensible.
To me, the far more interesting issue is the use of anonymity, false identities and any realistic expectation we have of privacy on the internet. A number of people who claim to write book reviews on such sites have suggested that the behaviour of Kathleen is exactly why they write their reviews under false names. I think there's something of a contradiction going on here.
But let's work backwards. Firstly, Kathleen, through some social engineering (she requested from the book review site the address of the reviewer so that she could post her a copy of the book) got the address of the book reviewer. She then used a telephone directory and census results to identify who really lived there (or likely owned the land). Now the use of the telephone directory seems a bit odd to me: telephony directories map names to numbers (and maybe addresses). Yes, you could use it to map an address to a name but it's very inefficient: you're essentially searching through the whole directory looking for the address whilst the directory is sorted by name, not address. So unless it was a very small telephone directory, I don't really buy that. Using census results is far more creditable: they're public documents and when they're online, they do allow you to search by address. In the UK you can only get access to the raw census details 100 years after the census has been published which, to a high probability, rules it out as a means to tie an address to a person who's still alive. You can get statistics and aggregates from more recent census results but you can't get the raw data. I'm assuming that in the US there's no such restriction on access to raw census data. If there is then I don't understand how Kathleen really managed to get a name for the owner of the property.
Instead, in the UK, if you want to find out who owns some land, you can pay the land registry £3 and they'll tell you. Presumably there are means by which you can legally hide this; I'm sure the rich have figured this out - probably some method by which some fake company in a tax haven technically "owns" the land and as they're registered abroad, they don't have to divulge any further details about that company. So yes, you could argue the Land Registry is profiting from facilitating stalkers, but equally there are a bunch of legitimate reasons to need access to such data and I can't think of any sane way to ensure the use of such a service isn't abused. So from that I conclude that unless the owner is a millionaire, the owner of any land is public knowledge.
The use of social engineering to get the address in the first place is more interesting but very obvious. This sort of thing happens a lot and sometimes to horrifying consequences (e.g. the Australian DJs who phoned up a hospital, pretending to be the Queen and Prince of Wales, enquiring as to the health of the Duchess of Cambridge. The nurse fell for the hoax and put the call through. Three days later, the nurse committed suicide). As a species we are not good at taking the time to verify who we're talking to or why. Whilst (hopefully) most of us would hang up if our bank apparently rang us and then asked for our credit card details "for security" this is largely only because it's in the bank's interest (in terms of cost of insurance) to reduce fraud, so they've trained us as such. But in all sorts of other scenarios we implicitly trust people we've no real reason to. A simple example: ticket inspectors on public transport. They may be wearing the uniform, but it could be faked. With their travel-card readers they could be seeing who has the expensive yearly travel cards, scanning the unique numbers from them and then using them to program up fraudulent cards. The crypto on those things is notoriously weak. Has anyone ever requested some means to verify the identity of a ticket inspector? And even if you could, how do you know they're not crooked regardless?
So phoning someone up, impersonating someone else, or pretending to have valid reasons to request the information you're requesting is always likely to work. It might be illegal in some cases, but it's certainly human nature to try to be helpful and if you're given a plausible justification, on what basis could you refuse the request unless it's contrary to some sort of company policy? In this case, if you're concerned about anonymity, wouldn't you be concerned about this possibility, and make use of an anonymous mail box?
Article 8 of the European Convention on Human Rights guarantees an individual's right to respect for privacy and family life, including correspondence. Is privacy the same as anonymity? No, definitely not:
In conflating anonymity and privacy, we have failed to see an important factual difference between them: under the condition of privacy, we have knowledge of a person’s identity, but not of an associated personal fact; whereas under the condition of anonymity, we have knowledge of a personal fact, but not of the associated person’s identity
The vast violations of our lives by state surveillance as revealed by Snowdon over the last year demonstrates the whole-scale collation of everything we do online and off by our governments. This is both being able to observe an action and identify the individual who caused it (thus we have no hope of performing any action anonymously), and being able to observe an individual and know the actions they take (thus no privacy). I can't work out whether the ECHR has anything to say on a right to anonymity; I get the sense that it doesn't try to protect that. So that's basically saying: "the state shouldn't record your every move (as that's an invasion of privacy), but moves that we're interested in, we can know who did them". Of course, we now know they're recording everything anyway.
We also know that computer systems can always be hacked into - there is no real security anywhere. Given a skilled and sufficiently funded adversary, any computer system connected in any way to the internet can be hacked into. Why? Because humans wrote the software that runs on those computers and humans are incapable of writing bug-free software. Look at all the large scale data breaches in recent history. Nothing is secure.
So we have laws that seem to try and protect privacy, but they're violated by our own governments, and in any case, we have countless examples of our inability to store any information securely. So is there really any hope to be able to exist with anonymity on the internet?
As ever, it depends who your adversary is. If your adversary is a government (either your own or some foreign government) then no, you have no hope. If it's a previous partner of yours who has no particular computer training, then yes, you're probably going to have a reasonable chance of being anonymous for a while. But you need to read up on this and think hard: it's not a trivial undertaking. There are some good guides as to how to do this, but:
All writers - whether writing under their own names or not - should be aware of the risks they may incur by hitting 'publish'.
What is the effect of hitting "publish"? It's to put more data points out there which may lead people to be able to identify you. The fewer data points out there, the better. So coming back to our book reviewer, if you want to review books anonymously, and if your justification for acting anonymously is to avoid being stalked by authors who don't like your reviews, then why put so many data points out there? Why have the Facebook page, the Instagram profile with the faked photos, the Twitter account? Why give your real postal address to the book review club knowing they're going to post books to it and might conceivably give your address out to other people?
The social media accounts in particular I find most odd. If you want to review books then review books. Build your following, your reputation and cachet on the quality of your reviews. If I'm looking at a book review I really don't care where you went on holiday, what your tweets are, or how many pets you have. Putting that information out there undermines your entire justification for being anonymous: if you want to be anonymous (i.e. you don't want people to find out who you are) then why are you putting so much unnecessary information out there that may allow people to figure out who you are?
Equally, use a name that clearly communicates to me you're trying to be anonymous: call yourself TheBookReviewer53, DostoyevskyLover or OrwellWasRight. Doing so doesn't lessen the validity of your opinions on your chosen subject and is more honest with people reading your reviews: it's overtly saying "I have reasons to want to exist anonymously on the internet". It reveals nothing more about your real identity either: regardless of the obvious fictitious-ness of your online persona, if you can be found, you can be found.
Researchers show that four data points about a person’s location can identify that person with 95% accuracy. FOUR. You think you can tweet anonymously from your phone? You think apps like Whisper allow you to act anonymously? As with pretty much everything related to the internet and computing, unless you've spent the last 20 years of your life working with computers, studying computers and thinking very hard about threat models and what data you're putting out there, and are utterly paranoid, you basically haven't got a chance. Do you turn off wifi on your phone when you leave the house? You should. You trust that USB pen drive you're transferring documents on? You shouldn't.
Finally and most obviously, any attempt at anonymity clearly doesn't insulate you from the law. As members of various hacking groups such as lulzsec found out, you always can be found out by law enforcement agencies. Yes, you might be able to make it difficult for a poorly funded person to come after you for libel (which is really just an indictment of the disgusting relationship between justice and money) but it's quite a risk to take. If you wouldn't put it in print with your real name attached, you're placing an awful lot of trust on your ability to maintain your anonymity against an adversary you probably don't know as well as you need to.